Quick Start

From the moment you receive the router to your first monitored dashboard in less than 10 minutes—without the need for a network technician.

Preconfigured router?

If you ordered an Eziwan Gateway with a pre-programmed ZTP token, skip directly to Step 4 — Installation. Everything else is automatic.

What You Need​

ItemDetails
Eziwan AccountRequest access →
Eziwan GatewayDelivers 2 business days after order
Power Supply9–30V DC (included in the box)
SIM (if not pre-installed)Orange, SFR, or Bouygues Nano-SIM

Step 1 — Access the dashboard​

Log in to app.eziwan.com using your login credentials.

When you log in for the first time, you'll be taken to your fleet management dashboard. If your router has a preconfigured token, it will appear under "Provisioning Pending" as soon as it is turned on.

Step 2 — Create a deployment profile (optional)​

This is useful if you are deploying multiple routers with the same basic configuration.

  1. Go to Park → Deployment Profiles → New
  2. Name the profile (e.g., Site-Production-A)
  3. Configure the common settings:
    • VPN protocol (OpenVPN recommended)
    • MQTT configuration, if applicable
    • RS485/Modbus settings, if applicable
  4. Save

Step 3 — Generate a provisioning token​

  1. Go to Park → New Device
  2. Select your deployment profile (or configure it manually)
  3. Click Generate ZTP Token
  4. The token (in np_ztp_xxxxxxxx format) is valid for 72 hours

The token will be factory-flashed if you ordered it with this option; in that case, this step has already been completed.

Step 4 — Install the router​

┌─────────────────────────────────────────┐
│            Eziwan Gateway — Vue avant          │
│                                         │
│  [PWR]  [SIM1] [SIM2]  [VPN]  [ETH]   │
│   ●        ●      ●      ●      ●       │
│                                         │
│  ┌──────────────────────────────────┐   │
│  │  RS485 · ETH-WAN · ETH-LAN · DC  │   │
│  └──────────────────────────────────┘   │
└─────────────────────────────────────────┘

In order:

  1. Screw the LTE antenna onto the SMA connector (top panel)
  2. Insert the SIM cards into the Nano-SIM slots (contact side facing down)
  3. Connect the power supply (9–30V DC) to the +/− terminal block
  4. Wait 30–60 seconds — the router will boot up

Meaning of the LED Indicators​

IndicatorStatusMeaning
PWRSolid greenPower OK
SIMFlashing greenLTE connection in progress
SIMSolid greenConnected to the LTE network
VPNSolid blueVPN tunnel established ✓
SIMRedNo signal — move device or add an external antenna
Antenna Required

Never turn on the router without an LTE antenna connected—doing so may damage the modem.

Step 5 — Verify Activation in Eziwan​

In your dashboard, the router appears under Fleet → Devices within 2 minutes.

You'll see:

  • Status: ONLINE with a green indicator
  • Active carrier: SIM1 or SIM2 (e.g., Orange — 4G LTE)
  • RSRP signal: -75 dBm (excellent), -95 dBm (good), -105 dBm (weak)
  • VPN tunnel IP address: 10.24.x.x
  • Cloud latency: ~25 ms (typical)

Step 6 — Set Up Alerts​

Set up at least these three alerts for operational monitoring:

  1. Click on your device → Alerts → New Alert
AlertConditionChannel
OfflineDevice offline for > 2 minEmail + SMS
Weak SignalRSRP < -100 dBmEmail
SIM FailoverSwitch from SIM1 to SIM2Email

Next Steps​

Your router is up and running. Depending on your use case:

Quick Troubleshooting​

SymptomProbable CauseSolution
Red SIM lightNo LTE signalMove the router or add an external magnetic antenna
Does not appear after 5 minZTP token expired (>72h)Generate a new token in the dashboard
VPN won’t connectUDP 1194 blockedAllow outbound UDP 1194 on the firewall
RSRP < -105 dBmInsufficient signalExternal SMA antenna (gain +5 to +10 dB)
SIM errorSIM not activatedCheck SIM activation in Eziwan → Settings → SIM
Technical Support

Our team is available Mon–Fri 9 a.m.–6 p.m. at support@eziwan.com — guaranteed response within 4 business hours. For critical emergencies (Pro+ plans): 24/7 support.

Contact Support →

Frequently Asked Questions​

How long does it take to launch a website?​

About ten minutes: DIN rail mounting, antennas, SIM card (already inserted in pre-provisioned kits), 24 V power supply. Zero Touch Provisioning does the rest—the site appears in the console without any manual configuration.

Do you need networking skills to install the gateway?​

No: No IP, APN, or VPN settings are required on-site. An electrician or maintenance technician performs the installation; the configuration is automatically pushed from the cloud.

Which SIM card should I use?​

The one provided with the gateway: a pre-activated multi-carrier M2M SIM card with the APN already configured. If you're using your own SIM card, simply enter its APN in the site profile.

What should you do if the 4G signal is weak?​

Mount the antennas outside the cabinet (magnetic mounts provided), or switch to a high-gain antenna pointed toward the nearest repeater. The console displays the RSRP/RSRQ in real time to confirm the improvement.