Every service call requires sending a technician on-site, often for a diagnosis that takes only 10 minutes. At €300–500 per trip, with a fleet of 50 machines, the annual cost of service calls can exceed €50,000.
Average cost of an avoidable service call
Without connectivity, you only find out about outages when a customer calls. It’s impossible to detect abnormalities before a shutdown, plan for preventive maintenance, or prove that the machine is operating according to specifications in the event of a dispute.
Overview of currently installed machines
A response time of several hours or days in the event of a breakdown reduces customer satisfaction. Manufacturers that offer responsive remote maintenance set their offerings apart from the competition and are more likely to win maintenance contracts.
Some customers prefer a manufacturer that offers remote maintenance
A single dashboard centralizes the status, metrics, and alerts for all the machines in your fleet, regardless of the customer or location. You can see at a glance which machines have issues.
The gateway's 4G LTE Dual SIM connectivity is completely independent of your customers' network infrastructure. Access your PLCs, HMIs, and SCADA systems in just a few seconds via an OpenVPN/IPSec VPN tunnel, 24/7.
Preconfigure the gateway in your workshop, install it in the machine cabinet, and ship it. When the customer powers it on, everything initializes automatically. Your customers don't need to perform any IT tasks.
Analyze your machine data to detect deviations and schedule maintenance before a breakdown occurs. Move from costly reactive maintenance to cost-effective preventive maintenance.
Offer your customers a monitoring and remote maintenance contract as an additional recurring service. Generate recurring revenue while improving customer satisfaction and loyalty.
You delivered a laser cutting machine to an industrial customer 400 km away. An alarm goes off on a Friday evening. Using Eziwan, your technician accesses the PLC from home, identifies a sensor malfunction, and guides the operator through the steps to fix it in 20 minutes. The machine is back up and running. No on-site visit required.
You have delivered 15 identical packaging lines to 8 different customers. Eziwan lets you monitor the throughput, the temperature of the servomotors, and the status of the conveyors for all of these lines from a single dashboard. You notice that one line is running at 70% of its rated throughput—a sign of a fault that needs to be corrected before a breakdown occurs.
You offer your customers an annual maintenance contract that includes Eziwan monitoring. You analyze vibration, temperature, and cycle data to plan component replacements before failures occur. You reduce unplanned downtime for your customers and generate recurring service revenue.
Fully preconfigured in the factory via the Eziwan interface. Network settings, Modbus registers, alerts, VPN—everything is configured before shipment. When powered on at the customer’s site, the gateway connects automatically. No on-site intervention is required.
0 customer IT support callsConfigure a machine template and deploy it to a batch of gateways with just a few clicks. Ideal for manufacturers who produce series of identical machines. Variants are managed through different configuration profiles.
Configuration by TemplateThe gateway can be shipped directly from your supplier or your warehouse to the customer's site, with the configuration already loaded. Upon receipt, the customer simply needs to power on the device—IoT connectivity is active immediately.
Ship-and-connect