Question 1

How many industrial sites can I monitor with Eziwan?

Accepted Answer

There is no theoretical limit to the number of sites. The Eziwan platform is designed for multi-site industrial groups with deployments ranging from 2 to more than 100 plants. Each site has its own Eziwan gateway, and all data is aggregated into a centralized dashboard. The platform’s performance is not affected by the number of sites—the Eziwan cloud infrastructure is scaled for large-scale deployments.

Question 2

What protocols are supported for reporting OEE/TRS data?

Accepted Answer

Eziwan natively supports the most widely used industrial protocols for collecting production data: Modbus TCP/RTU, OPC-UA, MQTT, SNMP, as well as direct digital and analog inputs on the gateway. For simple production counters (pulses per unit), you can connect a sensor directly to the gateway’s digital input. Configuration is done via a graphical user interface without any programming, using preconfigured TRS templates.

Question 3

How is data from multiple sites consolidated in the dashboard?

Accepted Answer

The Eziwan platform features a multi-site aggregation layer that consolidates data from all gateways in real time into a unified dashboard. You can create views by site, by line, by group of sites, or with consolidated KPIs at the group level. OEE, throughput, and availability calculations are performed in the cloud. You can also export raw data to your BI tools (Power BI, Tableau, Grafana) via a REST API.

Question 4

Are production reports generated automatically?

Accepted Answer

Yes. Eziwan automatically generates daily, weekly, and monthly reports in PDF format, which are emailed to the recipients you specify. The reports include: OEE by production line and by site, a comparison with the previous period, details on downtime (duration, frequency, cause), changes in production rates, and alerts for the period. Consolidated multi-site reports combine all this information into a single document with comparative charts across sites.

Question 5

How many technicians can access the dashboard at the same time?

Accepted Answer

The number of simultaneous connections depends on your subscription plan. The Standard plan includes 10 user accounts; the Pro plan includes unlimited accounts. Access rights are fully configurable by site, by line, and by data type—a site manager sees only their site, while a production director sees the entire group. Remote access to PLCs (VPN) can be restricted to specific user profiles only.

Question 6

What is the cost per additional site for a multi-site group?

Accepted Answer

Eziwan's pricing model for multi-site groups is based on the number of active gateways. A sliding-scale discount applies for 5 or more sites: 15% off for 5 or more sites, 25% off for 10 or more sites, and 35% off for 20 or more sites. The subscription covers the cloud platform, updates, support, and data storage (including 2 years of history). Contact us for a personalized quote tailored to your number of sites and lines.

Question 7

How can we compare performance across multiple production sites?

Accepted Answer

The Eziwan multi-site dashboard allows you to compare production KPIs across all your sites in real time and historically. Comparable metrics include: OEE per line and per site, hourly/daily/weekly production in units or metric tons, energy consumption per unit produced (kWh/unit), defect and scrap rates, MTTR, and MTBF per piece of equipment. Sites can be grouped by region, production type, or customer. Automatic rankings (top-performing site, site with the most losses) are generated weekly. This cross-site visibility helps identify best practices to replicate and sites requiring support.

Question 8

Are the data from each site properly isolated from one another (multi-tenant)?

Accepted Answer

Yes. Eziwan’s multi-tenant architecture ensures complete data isolation between sites and between entities. Each site has its own logically isolated data space. A user with access to Site A cannot access data from Site B, even if they are in the same production group. The group administrator can define granular access policies: a site manager sees only their own site, a production manager sees all sites, and a maintenance contractor sees only the equipment relevant to them. This isolation also applies to alerts: SMS and email notifications are routed to the correct recipient based on the site in question.

Question 9

How can I quickly deploy Eziwan at a new production site?

Accepted Answer

Adding a new site to the Eziwan multisite platform follows a standardized 3-step process. (1) Order and delivery of the gateway (48 hours to 7 days, depending on inventory). The gateway is delivered pre-configured with your base template (APN, VPN, cloud settings). (2) On-site installation (30 to 60 minutes): connection to the 24V DC electrical panel, RS-485 connection to the PLC, SIM card insertion, and verification of the connectivity LED. (3) Configuration of data points via the web portal: adding site-specific Modbus registers, configuring alerts, and assigning access to relevant users. The site will appear in the centralized dashboard within the day. The ZTP (Zero Touch Provisioning) feature enables even faster installation at sites with standard PLCs.

Monitor production at all your industrial sitesin real time from a single interface

A comprehensive platform for managing your multi-site production

Multi-Plant Dashboard

Immediate Production Alerts

Cross-Site Comparison

Automatic Reports

Remote Access to SCADA Systems

Production History: 2 Years

Implement Multi-Site Monitoring in 4 Steps

Apply to each line

Configure OEE Metrics

Consolidate in the dashboard

Receive automatic reports

They oversee their multi-site production using Eziwan

Multi-site industrial group

Industrial chocolatier

Agri-food Group

Frequently Asked Questions About Multi-Site Supervision

Ready to centralize the monitoring of your production?